Seller Interactive
APAC Community Intern
Remote•Philippines•Internship
$199 - $200 monthly
$199 - $200 monthly
About the Job
Why this role exists
Today, 30% of our Ecom North members live in Singapore and APAC — but every weekly Office Hour, roundtable, and coffee social runs on Canada EST. That means a third of our community is paying full price for a program timed to a continent they're not on. We're hiring a Community Intern on the ground in APAC time to close that gap, own Singapore programming end-to-end, and build the foundation for our Australia expansion.
You will be the first APAC hire on the Memberships team. You'll work directly with the Head of Memberships and help shape how Ecom North shows up in Singapore, Australia, and the broader APAC region.
Who you are:
Today, 30% of our Ecom North members live in Singapore and APAC — but every weekly Office Hour, roundtable, and coffee social runs on Canada EST. That means a third of our community is paying full price for a program timed to a continent they're not on. We're hiring a Community Intern on the ground in APAC time to close that gap, own Singapore programming end-to-end, and build the foundation for our Australia expansion.
You will be the first APAC hire on the Memberships team. You'll work directly with the Head of Memberships and help shape how Ecom North shows up in Singapore, Australia, and the broader APAC region.
Who you are:
- You're a self-starter. When you hit a wall, you try the next three things before asking for help — and when you do ask, you bring what you've tried.
- You love community. You light up coordinating people, hosting calls, making introductions, and making members feel seen.
- You're comfortable on Slack, Zoom, Google Calendar, Notion, and learning new tools (Kajabi, Zapier, Claude) quickly.
- You write clearly in English. You can email a founder, draft a Slack post, and write a recap summary without supervision.
- You're based in the Philippines and can work hours that overlap with Singapore (GMT+8) and occasionally with North America EST.
- You're available to travel to Singapore in August 2026 (flights + accommodation covered).
Bonus, not required:
- Prior experience in community management, events coordination, or membership/SaaS ops.
- Familiarity with the ecommerce / DTC world.
- Existing network in Singapore or Australia ecommerce, agency, or startup scenes.
- Experience sourcing speakers, podcast guests, or panelists.
What you'll own (the day-to-day):
You'll run four recurring programs for our Singapore and APAC Collective members, plus support Council expansion into the region. Every responsibility below is measured against a concrete outcome.
APAC Office Hours — Source and host monthly expert sessions (primary responsibility):
APAC Office Hours — Source and host monthly expert sessions (primary responsibility):
- Source 1 APAC-time Office Hour speaker per month — experts in 3PL, Amazon/marketplaces, paid ads, retention, supply chain, or other DTC topics member-requested via Fillout survey.
- Run cold outreach using the existing Office Hours invitation template; book sessions at times that work for SGT (typically 8PM EST = 9AM SGT, or earlier).
- Handle the full speaker flow: tech check (1 hr before), Kajabi session setup, Slack reminders, live moderation, post-session recap, transcript summary upload to Kajabi, and adding the speaker to the office-hours-discussions Slack channel.
- Target: 1 confirmed APAC-time speaker booked 30+ days out at all times; ≥10 average member attendance per APAC session.
APAC Roundtables — Host monthly peer-knowledge sessions:
- Host one virtual roundtable per month in SGT for APAC members — no external expert, just tapping the expertise already in the room.
- Set a theme (or solicit problems from members), break attendees into groups of 3, run discussion, capture takeaways.
- Post a recap and shared resource doc within 48 hours of each session.
- Target: ≥8 attendees per APAC roundtable; ≥70% member NPS on post-session survey.
APAC Coffee Socials — Run informal monthly hangouts:
- Host one informal coffee social per month in SGT — no agenda, just connection time. Members opt in.
- Use breakout rooms or Donut-style 1:1 pairing for groups >6.
- Target: ≥5 attendees per session; track new connections formed.
Quarterly APAC In-Person Hangouts — Plan and host:
- Coordinate one in-person Singapore hangout per quarter (10–20 members). Source venue, send invites, manage RSVPs, run day-of logistics.
- Starting Q4 2026, scope a parallel Australia in-person event tied to the December 2026 Summit.
- Target: 1 hangout per quarter delivered on budget with ≥10 RSVPs.
Council APAC Support (ramp Q3–Q4 2026):
- Support launch of a Singapore Council peer forum (6–8 founders, monthly, confidential) and explore an Australia Council forum.
- Coordinate facilitator scheduling, pod attendance tracking, pre-session agendas, post-session action capture, and member health flagging.
- Target: 1 active Singapore Council pod running monthly by end of 2026; Australia pod scoped.
Singapore Summit On-Ground Support:
- Attend the August 2026 Singapore Summit as on-the-ground community lead — member check-in, run-of-show support, capturing testimonials.
- Travel and accommodation covered.
What we look for in skills:
Must-have:
- 6+ months of remote work or coordination experience (community, events, EA, customer success, or similar).
- Excellent written English (you'll be the face of ECN in APAC inboxes and Slack).
- Comfort hosting Zoom calls and speaking on camera.
- Self-managed time and calendar discipline across time zones.
- Slack, Zoom, Google Workspace, basic spreadsheet fluency.
Nice-to-have:
- Kajabi, Claude, Notion, Zapier, or any CRM.
- Cold outreach / sales development experience.
- Existing LinkedIn presence in the ecommerce or APAC startup world.
Compensation, growth, and the work environment
Compensation: $200 USD per month
Performance bonus:
Eligible for quarterly bonus tied to APAC member retention rate and event attendance KPIs.
Travel covered:
Round-trip flights, accommodation, and per diem for Singapore Summit (Aug 2026).
Growth path:
This role is designed to grow into a full-time APAC Community Manager position within 6 months for the right candidate. As we launch Council in APAC and add in-person events in Australia, you will be first in line to own the expanded scope.
What you'll learn:
Membership operations at scale, premium community building, speaker sourcing and partner outreach, peer-forum facilitation (EO/YPO model), event production, and direct mentorship from the Head of Memberships and the wider Ecom North team (founders scaling 0–50M+).
Work environment:
Fully remote (except for summits / hangouts). You set your hours within reasonable overlap with SGT and occasional EST sync calls. Quarterly all-hands video calls with the North America team.
***Ecom North is an equal-opportunity employer. We hire based on what you can do, what you've shipped, and how you treat people — not on where you went to school or who you know.